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The Cambodia Rural Sanitation Development Impact Bond combines private and public capital with on-the-ground implementation expertise and market-based solutions to improve health and accelerate the Royal Government of Cambodia’s goal of universal sanitation. A finalist for the P3 Impact Award, it’s a public-private partnership changing the world.

Does “waiting in line” need translation, or do all cultures view a wait as undesirable? It turns out there’s cultural nuance to queueing, according to Darden Professor Elliott N. Weiss and colleagues Graham Gillam, Kyle Simmons and Donald Stevenson.

A Matter of Strategy: The laptop industry is competitive, and the product is highly available and highly interchangeable. Faced with unfavorable market dynamics, how did Apple carve out its niche among laptop makers? What implications are there for other organizations and industries? The answers lie in a capacity to rewrite the playbook.

TV ads? Pay-per-click? Organic search? Fine-grained data about consumer interactions with brands is helpful if marketers know how to identify the value of the channels used and see their contributions to customer acquisition and retention. Developing an attribution model is a gradual process; here are four key stages in the journey.

How can one gauge the quality of a negotiation? By examining four elements that contribute to its success: outcome, process, relationships, and (the surprise most important determination of success) sustainability. Here are crucial elements to be aware of in preparation, during the process and for the future.

The value of a culture of integrity: Using linguistic analysis of public communications, researchers studied which CEOs are likely to mislead investors and fail to follow through on promises. The CEO behavioral integrity index provides systematic evidence of the consequences of low integrity — here’s what it means for auditors and the bottom line.

When time is short, do we look for convenient experiences that fit in with our busy lives — or special experiences with the people in our lives? New research shows that limited time leads people to search out memorable, extraordinary experiences with others, whether they are new friends, work colleagues, romantic partners or other loved ones.

Strategic thinking, sound decision-making, critical thinking, persuasion, empathy. There are a host of qualities that effective leaders should model in the workplace if they want to influence others and deliver truly positive outcomes. But chief among these is one that might not be on your radar: the willingness and ability to act courageously.

With the help of a predictive machine-learning algorithm, Professor Yael Grushka-Cockayne offers new hope for beleaguered airport passengers changing planes. Implemented at Heathrow Airport, the system is a game changer for management, demonstrating how industries can use data to save millions in costly overstaffing and dissatisfied customers.

Waiting in line is no one’s favorite thing, but the circumstances in which they people themselves queued up play a huge role in how they experience the delay, according to Professor Elliott N. Weiss. To raise customer satisfaction, retailers can keep in mind three important E’s: Eliminate the wait, manage Expectations and Enhance the experience.